Getac Holdings Corporation

The opinions of stakeholders are an important basis for Getac's progress. In addition to timely communication and response of all departments according to their powers and responsibilities, and maintaining a smooth flow of opinions exchange, Getac Technology Corp. convenes Sustainable Development Committee with all members every year by the Chairperson of Committee to perform evaluation score operations in accordance with the AA1000 Stakeholder Engagement Standard, scoring from five aspects of dependence, influence, multiple perspectives, responsibility and tension to identify key stakeholders and ensure that the understanding of stakeholders by each department is updated and made progress constantly. The top five categories of stakeholders that Getac received the highest score in 2020 were Employees, Customers/Distributors, Suppliers, Shareholders, Government Agencies, and media.

With reference to the GRI Standards and the Supplier Codes of Conduct adopted by major international initiatives and benchmark companies, the results of questionnaire cross scoring in 2020 reveal that no major discrepancies exist between the 20 sustainability issues selected,  a total of 21 specific topics were identified.
     *Includes Getac Linkou 

To implement CSR and integrate the needs and expectations of shareholders into Getac’s CSR policies, the company sets up a diverse range of communication channels for stakeholders to communicate CSR-related issues concerning the dimensions of environment, society, and corporate governance. Meanwhile, stakeholder opinions were compiled to provide a reference for developing or revising CSR policies.

1. Customers /Distributors

Getac's Response Methods	Customer service section on the corporate website (immediately) Sales contract & Non-disclosure agreement(immediately) Telephone customer service hotline (immediately) Channel partner conference(periodically) Consumer service mailbox(immediately) ESG audit by the third party（aperiodic）
2020 Issues Of Concerns	Child Labor Forced or compulsory labor Non-discrimination Security Practices Information Security & Customer Privacy
Communication and Response	Customer requirements and suggestions including those received through the express customer service e-mail and telephone hotlines are responded to in a timely manner. Satisfaction surveys and distributor conferences are also held on a regular basis. An ESG survey is conducted every year to learn about topics of concern of customers and respond to these topics through the report. Further upgrades and improvements were carried out by Getac in 2020 in response to the importance of information security to customers. Both ISO27001 (Information Security Management System) and TISAX (Trusted Information Security Exchange) certifications were obtained in 2020 to bring our information security standards in line with leading tier-1 international vendors.
Communication Channels	Customer Service Global Customer Service Center Lawrence Sung Email：GetacSupport_TW@getac.com